Bests & Worsts Reviews from Amazon

Up front, I must say my grandson absolutely LOVED this tablet. He seldom parted with it... to the point of worrying an old grandparent that this can't possibly be healthy... However, the device quit working after ~7 months. Being a gift from my parents (elderly, in assisted living), I didn't have all the online purchase information. The "Worry free, No Questions Asked" warranty/guarantee quickly disappeared. The Amazon Customer Service agents will absolutely not deviate from their scripts and I have been shuffled from one to another(some identified as supervisors), and all operating off the same scripts. Even the email was "canned", all with the same wording promising "to not want to panic you with questions" and to "please give us one more chance to resolve" and so on. No progress made after two weeks of phone, chat, and email correspondence. Filed with BBB, complaint #12348591. I'm tired of pursuing this, and after the BBB filing this review means I'm done with it. Summary - I'd say this to be an excellent product. This tablet survived a three year old very well for months and was his favorite "toy" by far. However do not put faith in "Worry Free" and "No Questions Asked" guarantee and warranty claims if you don't have you i's dotted and t's crossed for them. Bear in mind you are effectively handing over this amount of money to a little kid. But it was not damaged, it was not sank in a bathtub, it was not abused. It simply stopped working one day and I'm just left with a blank screen.