Bests & Worsts Reviews from Amazon

We've had this lock for about 4 months now and it was great at first. Not having to carry keys all the time was pretty convenient. Unfortunately, we started getting notifications to change the batteries almost monthly even though the batteries were still fully charged so I contacted support. They have hands down some of the worst support I have had to deal with. They told us this was a common issue and a firmware update should fix it. Basically, they broke my lock. The update was so riddled with bugs it won't update and now it's so difficult to use the app I don't use it. To top it off, the support team basically tells you the same 3 things over and over again that don't fix the issue but will make you question if you know how to use technology. Overall, the convenience was nice until you have an expensive lock that just pisses you off when you look at it.