Bests & Worsts Reviews from Amazon

I pre-ordered mine and was super excited to receive it promptly on Sept 30th, I ordered a case as well as the san disk of which I have yet to receive, no problem anyway don't need it as I'm returning my tablet. Huge disappointment to say the least, I have the second generation tablet fire HD7 and the Fire 8.9 both excellence products so I had high expectations for the newest member the fire HD 10~ first issue I encountered was the power button I had to push the button 4 times before it would fire up, then there was a problem with installation and backup, I have a lot of books and music on my original fire HD7 tablet it being my first kindle tablet I made the most of it I have to say I have never encountered any issues that couldn't be fixed and am still enjoying to this day. the second issue with the fire HD 10 was loading, freezing, connection, and re-start issues, I have the same games on my fire HD7 and 8.9 DHX kindle when I installed the same game to the fire HD 10 I encountered loading, freezing, lost connection and re-start issues, I had to call customer service to load my books and the tech guy of whom I had to talk to in costa rica was difficult to understand I had to keep asking him to repeat himself, it took a very long time and I was instructed to do a hard re-set only after a few times did we manage to enable the books to download before that I couldn't open them, I called customer service the next day and asked them to send me out another fire HD 10, I explained the issues I was encountering with the fire HD 10 and she had another sent out the very next day I thought maybe I got a dud Hey! it happens! I needed to compare the new one which BTW was delivered in a soft brown wrapper instead of a box and the packaged was torn thank you!! :( I let the new fire HD 10 go through the cycle of downloads and backups which I thought went more smoothly then the first fire HD 10 that had been sent out I also fired up my fire HD7 and the 8.9HDX so I had 4 tablets going of course my first 2 gave me no problems what so ever (I knew they wouldn't) then comparisons to all 4 in terms of loading and connection issues both fire HD10 failed to meet the standards that the new fire HD 10 claims, I'm returning both plus the case when Amazon comes to their senses and redesigns the fire HD 10 to comply with the claims they make then I'll just leave well enough alone. and what's with the power button? its like you need to hold it before the tablet will fire up and compared to my second generation fire HD 7 and my 8.9HDX this one failed, sorry Amazon you'll have to do a heck of a lot better than the fire HD10 before I shell out big bucks for another dud!! I've been a prime member for a long time and enjoy the many benefits, I'm only giving you my honest opinion. if you revamp the fire HD10 I might give it another try but for now I have to pass, and having customer service send out another one to help me figure out if it was just the first one being a dud or what now I know. thank you for reading my review and to those who make the decision to buy one hope it works out better for you than it did for me. sorry for any miss-spelled words hope you understood what I was trying to convey.