Bests & Worsts Reviews from Amazon

I've been using a Sena SMH10 for a couple years and loved being able to easily listen to music and talk to other riders. Connectivity always seemed to be a pain as we'd spend the first 15 minutes of every ride trying to get everyone paired, so I was excited to upgrade. Unfortunately the build quality of the 20S is too poor to recommend. Either wait for an update or look elsewhere. Positive: The technology is great. Easily pair to other riders, very clear communication over quite a distance and if you go out of range it reconnects you as soon as you're back in range. Speakers are great as is the microphone and audio quality. The app is simple but effective. All the technology is great and if this review ended here I'd give it five stars. Problems: Build quality is terrible. The exterior case came loose within the first four hours of riding making me concerned that the outer shell was going to fly off and at the least the interior was now totally exposed to rain. All the little holders where the screws attach had broken. So I super glued it and kept going. After another couple hours I found I was constantly losing all sound. I stopped and found the little tab that holds it in place on the docking station would no longer 'click.' No matter how hard I slid it down onto the holder it would not latch so I could only get sound by riding holding the unit onto the dock with my left hand - not the best motorcycling technique. So, now I have a $250 intercom that only works while I'm squeezing it hard and riding one handed. From their forums I learned this was a common problem. The RMA I'm waiting on is 44583 if Sena is checking Amazon reviews more often than their support site. Since it's a $250 worthless device right now I should probably give it one star, but the technology was really good before the plastic parts gave up.