Bests & Worsts Reviews from Amazon

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210
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ranked #149,276 most helpful out of 571,544,897 reviews
★☆☆☆☆
Shipping Damage LIKELY, Inoperable Motor Defeats the Purpose
I purchased this desk on 11/4 and have been dealing with problems ever since. First off, I really like the desk. The weight, the look, the size, all great. But the problems I am having are critical failure issues that I am still trying to get resolved. The desktop is compressed board, but extremely heavy, so in shipping any corners or edges have been crushed. You will only discover this once you open the box, as the box may show no signs of travel damage. I called customer service from the supplier off amazon, who has been great in very quickly shipping me a brand new desktop. Then I opened it and once again, crushed corners. VERY frustrating. See the photos included. My office is starting to look like a warehouse. After the first 4 days of moderate usage, the motor stopped working. When you press the controls up or down, it just makes a humming noise and doesn't go anywhere. Obviously, this defeats the entire purpose of the desk. Once again, I called customer service who then had to redirect me to call Apex directly, as they don't carry the parts. As of right now, I am waiting for Apex to respond to with my voicemail (customer service went to voicemail, btw) or my email message. I'm extremely disappointed in this whole process and I remain hopeful Apex will help me out. If the motor worked and the desktop shipped undamaged, I'd give it 5 stars easy. But as of right now, PLEASE DO NOT WASTE YOUR TIME AND MONEY. Hope to have an update soon.
December 2015 · Office Products · verified purchase
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