Bests & Worsts Reviews from Amazon

I'm an electrical junkie. I chose electronics as a career and a hobby. I'm all about cleaner air and all that, but I'm much more interested in doing the work without the need for gasoline, oil and a small engine. There is no need for carburetor work or other small engine repairs with an electric device. Sure, it's not 100% without its bugs, but easier to work with. I glazed over the one star reviews and chose to go for it. I ordered and and when it arrived I opened the box like a little kid Christmas morning and quickly put it together. I hit the button and pulled the lever, started right up! I was able to push A LOT of snow. One huge Utah snowstorm 12"+ followed by another that night of the same proportion. Not a problem other than 25-30 min run time pushing heavy snow, which is expected with the battery operations. The next snow storm, consisting of maybe 3", I was able to push about 5 minutes worth before it died. I push the button then pull the lever and the motor clicks moving the prop in one direction for maybe 1". I do it again and it moves the opposite direction for 1". I followed all troubleshooting instructions and gave up. Fortunate for me, amazon has a great return policy. I really really wanted to believe.