Bests & Worsts Reviews from Amazon

We bought the Bonavita January 3, 2013 and it worked very well. I appreciated the simplicity: it is easy to see how much water you have put in, one button to press makes operation simple. However, in late March (3/27/2013) the water did not heat. I tried again the next day with no luck. I'm guessing this is a bad heating element that should be replaced since it should work for more than 3 months. When I attempted to report the malfunction, I discovered the real problem: The customer service is the worst I have ever encountered. Should something go wrong, you must email them with a full description of the problem. You must include several numbers off of the maker and carafe, so have those available. They will then email you back within 5 WEEKS! I am writing this review at the limit of the 5 weeks (5/2/2013) since I filed the service request. I have been very carefully scanning my junk mail folder to be sure I don't miss the email but they have not contacted me yet. For those of us who have a daily coffee or more, 5 weeks is really unacceptable. I have been using my back-up french press for the last month and the ridiculous delay has given me time to fall in love with it. If you decide to buy the Bonavita coffee maker, be aware that if it breaks, you're on your own.