Bests & Worsts Reviews from Amazon

It works great...until it doesn't then have fun paying to ship it back to them for evaluation. I purchased the item in February of this year and it worked fine until about a month ago when it started leaking a bit into the bowl. Soon the drop here and there turned into a constant flow so I had to call and figure out what to do. The customer service rep had no answers so they informed me that my unit would have to be returned to their facility for evaluation and repair BUT, they don't pay for that, you have to pay for shipping, then they decide what they're going to do. Once you get the email informing you of how to return the product, you then get additional information about them deciding how much they're going to cover for the repairs and whether they're going to charge you an additional amount before sending it back to you...i.e. they're going to hold your product hostage unless you pay them what they demand. While it works, it's a great product, however; given the nature of their customer service, I would definitely not recommend purchasing from them.