Bests & Worsts Reviews from Amazon

This is almost a perfect product. I have installed the new SmartThings hub, three SmartThings motion sensors, four SmartThings power outlets, four ZigBee light switches (GE) and two SmartThings door sensors. Everything connected with very little trouble. I am now able to control all of my outside lighting via my Apple iPhone while using the SmartThings App (not the SmartThings Classic app). However, there is one major problem with the SmartThings app, and I have been trying for months to get someone in customer support to fix it, but no luck at all. The SmartThings app has a feature which allows you to create a 'Custom Automation' which will automatically enable lighting during a 'Period of time' that you select. In the SmartThings app, you can build custom Automations to automatically trigger multiple actions, including notification alerts. You can set up Automations to run at certain times on certain days of the week or to trigger when another device reports a certain condition (such as detecting motion). This is a very very important feature and I am sorry to report that it is a TOTAL MESS. For an example this feature should allow you to have lights come on at Sunset and then turn off the following morning at Sunrise. But this does not work at all. I gave up trying to use Sunset to Sunrise, and instead created some work arounds. Then I found other problems with this same 'Custom Automation' feature, and then more problems with the same feature. All the problems have to do with inputting data into 'Period of time'. I have contacted Customer Support numerous times, but they have not fixed this problem. They always offer their apologies and say they will investigate, but nothing gets fixed. This 'Custom Automation' using 'Period of time' is a VERY IMPORTANT tool for setting up home automation and it needs to work. I am giving this product one star in hopes someone at Samsung cares enough to get this problem fixed. I will update this review if this problem ever gets fixed.