107
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ranked #247,196 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Filters don't last long and develop an odor
At first the water tasted fine and we were happy, but after about a month and half we noticed a fishy odor in the water itself (while the water tester was still reading zero). There are only two of us so I have trouble believing we could use up the filters that quickly and besides the water tester indicates the water is still clean each time the smell occurs. I looked on the Zerowater website and found no information about foul odors. I contacted customer service and all they could say was "sorry you're dissatisfied". We've had to replace the expensive filters every month and a half and my husband cleans and airs out the entire system each time he replaces the filters (which we have had to do 4 times now). Now we are very dissatisfied with the product and frustrated because we don't want to keep lugging home water and buying more plastic bottles. Personally, the smell is so gross that even after the filters are changed I'm hesitant to drink the water.
January 2009 · Home and Kitchen