Bests & Worsts Reviews from Amazon

I purchased the Jawbone Era 5 months ago. It worked flawlessly with my iphone4 until about 2 weeks ago when it began to break up and garble my outgoing voice. I thought it was location specific but within days the complaints I got from people I called told me it happens everywhere. I called Jawbone and was walked through a software reset which seems to work for now. Here's where they earn their 2 stars: <The rep told me the the 1 year warranty is not valid because I didn't purchase from Jawbone directly or from one of their authorized retailers. Amazon is not an authorized seller: no factory warranty.> I explained that this is not stated in the warranty or on the Amazon website. The customer rep agreed but stuck to his guns: I bought it from an unauthorized seller so the 1 year warranty on my 4 month old product is void. I asked for a list of authorized sellers. The Jawbone rep told me that is internal company information and he can't give it out! I looked around their website and found a page showing logos of "retail partners" To my amazement there was the secret list of approved sellers and Amazon is not one of them: ergo no factory warranty. YOU ARE ON YOUR OWN AFTER 30 DAYS when you buy a jawbone product through any online seller that isn't jawbone.com. This makes it simple for me: I'm not going to buy Jawbone products any more.