Bests & Worsts Reviews from Amazon

I've been using Pinnacle Studio products for quite a few years. I started with version 9, and stopped upgrading after installing Studio 12 since there seemed to be too many problems plaguing the later versions. I hoped that Studio version 16 Ultimate would be a different story, but I guess I was wrong. The program has very serious difficulties dealing with mpg video files taken with a digital camera. I have both a Sony digital camera for stills and videos, and a Sony Digital video camcorder. I used them both recently for a wedding, and uploaded the videos to the new Version 16 Ultimate. It became apparent immediately there was a problem rendering the mpg files from the digital camera. Any effects change to an mpg clip performed on the timeline resulted in a red render line. In other words, the video clip won't play. It took several attempts, but the only work around was to apply effects before adding the mpg clip to the timeline. Unfortunately, after making some timeline changes, all the mpg clips render lines turned red even though I did nothing to those clips. Now they won't play video at all. You might ask what technical support at Corel (the current owner of Pinnacle Studio programs)had to say, but then I find they don't offer any free support after 30 days. As a matter of fact, the first 30 days free support is only for installation problems. If you have other problems with the program it costs you $19 for each interaction with technical support. I find it outrageous that I should have to pay them to ask why a bug in their program prevents me from getting my videos edited properly, especially since this problem wasn't around in earlier versions. I found I also had to be careful deleting clips. Several times I highlighted and deleted a clip only to find several clips deleted. Thank goodness for the Undo button. Once it took me 4 or 5 times to get the program to delete only the highlighted clip I wanted removed, and not take others with it. I'm incredibly disappointed in Pinnacle Studio Ultimate 16 so far, and can't recommend it in the short time I've used it.