Bests & Worsts Reviews from Amazon

Purchased in February and it was great. However, in July something broke and it will no longer switch between crushed and cubed ice. Since this was not a big deal I procrastinated and didn't contact Samsung support. That has now become a three week nightmare. Still have not had a service person scheduled to even come out and determine what is wrong. Samsung customer support is probably the worst support I have ever dealt with. They originally assigned the ticket to one local company that I was never able to get in contact with. Then a week ago Samsung called me, I explained the situation and was told they would assign to another company. Called Samsung yesterday as I still have not heard from anyone and the ticket was never transferred. The person with "Executive Customer Relations" told me she transferred the ticket, called the Authorized Service Center herself, and that I would be contacted within 24 hours to schedule the service call. Plus she would call me back to follow-up. Well, here it is over 72 hours later and zero calls. I just want people to be aware of what they may be getting into. Follow-up: Well, after all the issues getting someone to look at the refrigerator, I finally had a service technician out to look at it on Nov 26th. Turns out that the "ice box" which houses the motor for the auger and the mechanism that opens the door for cubed ice had ice built up inside of it. No indication of this on the outside of the assembly. The ice build up was preventing the solenoid from being able to work correctly to open the door, and caused the solenoid to burn out. The technician at first thought that the heater inside the assembly that is to prevent the ice build up was not working. After testing he determined that the electrical connection was probably not properly connected at the factory which prevented the heater from working. He ordered a new assembly unit and on Dec 4th it was installed. Ice maker has been working properly since. Of course I have no way of verifying if the heater is working or not, just hoping that it is. And, although Samsung told me they would follow-up, I have heard nothing from them since the repair. Just another example of poor customer service from them and the lack of quality control at their factories.