Bests & Worsts Reviews from Amazon

When I received this product it was well packaged, with clear installation instructions and all the necessary hardware. it worked exactly the way it was supposed to. However, on my first highway trip, the plate flipped down and ripped off of the bracket, shooting under my car and getting crunched under my tires. To be fair, it was a windy day, and I was on a 70 MPH limit roadway. Nonetheless, I lost not only the product itself, but also my brand new vanity plate which cost $100 to replace. I have notified the manufacturer, who got back to me quickly, and we are having a conversation about the situation, although no resolution has been reached to date. **update** So, the manufacturer refuses to back their product unless you can send in pictures and physical pieces of the product to prove that it failed. Apparently a receipt from buying the replacement plate is insufficient. Even after that, I was told, "our product would never do that" and they refused to stand by it. Well guess what? I'm going to call it a $60 life lesson, throw a complaint into the BBB, and broadcast my opinion of this product and company on every social media channel I inhabit. I'll bet they lose enough sales to make me feel better about the money I seem to have donated to their R&D program. So to recap, good packaging, easy to install, works fine until you get on an interstate, then fails catastrophically. Customer service responsive, but ultimately not helpful. ***UPDATE*** Found another product - [...] that was made from far superior design and materials, and seems to be holding up very well, at any speed. Buyers looking at this should consider that alternative! It uses sliding tube brackets, instead of a flimsy spring. That product can be found at http://www.bigmikesperformanceparts.com/