Bests & Worsts Reviews from Amazon

It’s a very well made and nicely styled jacket. The fit was fantastic and it felt great to wear. I hated to send it back but there are two serious problems. First, the technical flaw. The wire connector that plugs into the battery does not snap in tightly. It is a loose fit and any brisk walking causes the cable to slip out of the battery. Very frustrating! I would put the jacket on and it would feel great. Then I would walk 10 minutes from work to the train station and by the time I got there, the jacket would be cold because the cable came loose from the battery. This happened over and over and I was very careful to make sure I was connecting the cable to the battery as securely as was possible. Second, there is no support for the product in terms of reaching a person to discuss the issue. There is no phone number on their web site. There is no live chat. I even went to their Facebook page and posted a request for support and no response after several hours so I returned it.