Bests & Worsts Reviews from Amazon

The vacuum worked as advertised. It has a small power head so takes more passes to clean than most, but that is fine. After using it for approximately six months, we noticed that the wheels felt like they were dirty. They bounced as you went across the hard surface floors. When examining the wheels to clean them of debris, we found out that the front wheels were completely worn out. They were made of a very cheap plastic and the centers of the wheels were reamed out and were about to break into two pieces. No problem, we will call warranty service for replacements. That is when they told us that they were not available, but the complete power head would have to be replaced. We told them to send it to us and we would replace it. They stated that it was not under warranty. After haggling back and forth with them about what was covered, it was basically just the main motor and that is all. They wanted $99 for the power head plus shipping which put it into the range of a complete new machine. My recommendation is do not buy. The basic concept is good, it will work well for a while, an fall apart and you will not have any recourse to repair it.