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357
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ranked #64,054 most helpful out of 571,544,897 reviews
★☆☆☆☆
SOFTWARE UPDATE - MULTIPLE FAILURES? On a high-speed wireless network?
It pains me to write this, because I am a loyal AmazonPrime, Kindle and Audible.com member, but the product that I received is a fail. I have been "setting up" for over two hours. I have a wireless network that downloads at 20+MPS and downloads between 12-15 MPS as measured exactly where the device is located. I have been through two complete, painfully slow "network updates" during the which the device indicates that I have a "slow internet connection" (meanwhile multiple other wireless devices are working flawlessly throughout the house and immediately near this device) . After the "download" indicates that it is complete, the installation fails part way through and the device resets and begins again on a software download. Kind of like "Ground Hog Day" - but this device is not learning. The only thing that I can compare this to is internet dialup in the early 1990's. I remember ATT Worldnet used to take endless time to download and fail on Washington Post content. Jeff Bezos, did you use some of that old ATT Worldnet software that the Washington Post had in a dusty storage corner? I have Verizon FIOS to the house at 50/25 and the wireless speeds indicated above. I watched the various "unpacking" videos on YouTube and am glad that that early testers were able to get their devices to work. All I get after each software update and installation is: "System update is not successful at this time, Amazin Fire TV will restart in a few minutes" Maybe Gary Busey is the appropriate spokesman for this product..... I guess I will send the AmazonFire back. Very disappointing to release a product or a product that relies upon network support system for downloading firmware-type software upon its initial release. It is does require such massive firmware downloads, the Amazon network should be able to provide the support to enable the device to function. Since I started drafting this review, the device went through another "software update, installation, installation unsuccessful" cycle. Signed, Sad, sad Amazon Prime customer. "Partying like its 1993"
April 2014 · Electronics · verified purchase
the product in question
Amazon Fire TV - 1st Generation
4.2★ · 33,005 ratings, as of 2023
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