Bests & Worsts Reviews from Amazon

UPDATE: 2017-08-05 (Removed a star for additional horrendous customer service run-around) Kandyce C. from responded in comments below and promised to get me quick resolution to my problems. The only follow-up contact I received from a Ring "Neighbor Advocate" was an auto-generated email that a ticket had been created. It's now evident that Ring promises functionality they can't deliver, despite charging $3/mo, and doesn't back their products up. Additionally, I've started experiencing a new crop of problems such as the Ring apps auto-answering notifications by opening the live view and some devices completely stopped getting notifications altogether. Problems abound even after a doorbell reset. ORIGINAL REVIEW: In principle, the Ring Doorbell is a great upgrade to traditional doorbells. It's advertising promises the ability to pre-screen visitors and even communicate to them when you aren’t at home. However, real-world results vary wildly and it's so glitchy that you'll regularly find it impossible to replicate their commercials. Often, the phone notifications arrive well after the doorbell rings or motion is detected, or the app refuses to initiate an active connection to the doorbell camera for so long the person has already left before video starts up. WiFi strength on my Ring is good, and the response time seems to be quite different from one device to another and the location of the viewing device. Another annoyance is their Windows app is incredibly unstable and will get into a state where it will crash on open 100% of the time on one of my PCs. If I uninstall and reinstall the app, it will work again for a short time and then go back to crashing. Ring customer service is not very helpful in diagnosing and fixing problems (probably because the majority are caused by something on their end) and they do not follow through with promised follow-up. Pros: Camera has wide view angle. Motion detection is configurable and relatively few false positives (except porch lights on/off). Reasonably attractive Easy setup Cons: Long delays between event and notification App very slow to connect to Live View Windows App refuses to open Unresponsive customer service