Bests & Worsts Reviews from Amazon

I love steam cleaners,this was my fourth machine,all from different manufacturers. I use them for all my hard surfaces, on a daily basis and expect them to burn out within a few months. But this one failed on day one. It was shipped with a crink in the hose, still, no big deal as these things happen, and when I contacted the service rep, I was offerred both sympathy and an opportunity to send for a new hose, without charge, except it never came. So I sent a check to the address listed on the owners manual which was returned as undeliverable. The address was correct, but these things happen, so I sent another one, which was summarilly returned as undeliverable. Sooo, after contacting the service rep and recieving another sympathetic, and baffled apology, I waited four months before I took the hose apart, cut out the kink and put it all back together,no leaks everything firm and correct, except it spits hot water instead of steam, so it is, effectively un-usable. Here I should say that I've been purchasing items online for six years and have never found a reason to offer a complaint.But this little machine has not only been a waste of money, it has been a waste of time and an active irritant, and deserves a warning to others.