Bests & Worsts Reviews from Amazon

Updated 5/5: I eventually heard from Real Purity a week and a half after I messaged them. They did not address the defective product in any way shape or form, just said no refunds or exchanges. Based on my reply to that little failure of customer service, I'm guessing they came here to down vote my review (that I mentioned in my message), which is suspiciously the only one on the page with any votes at all as of this writing. There is nothing wrong with this review except that it apparently got under some petty person's skin. I think I'll report them to Amazon. Update #2 5/9: Amazon ended up giving me a full refund, and they are investigating Real Purity for the suspicious down vote. So much hassle they created, when they ended up losing the money anyway, and now they lost a customer as well. And maybe a few more who don't want to be treated the same. ---------------- original review ---------------------- I have purchased this deodorant before, and it does work for me - until it goes bad, which happened much too quickly in my opinion. I had pre-ordered a bottle so it had been sitting around unopened for a couple of months before using. I always shake it before applying as directed, but it stopped coming out suddenly although it was clear there was still plenty of product in the bottle. After removing the roll-on ball it was obvious what the problem was - the deodorant had thickened to a lotion-like consistency which prevented the ball from picking it up. There was no expiration date on the bottle. I am attaching a photo. I would have preferred to work it out with Real Purity directly before writing a negative review, considering my previous good experience with the product, but a message I sent them through Amazon was completely ignored. It was past the return date but it should have lasted longer than two months, and I think they should have been willing to replace it. For that small investment in a happy customer they could have earned my respect and business for life, but this is the kind of company that thinks it is a better idea to blow off customer concerns.