Bests & Worsts Reviews from Amazon

I, as do many of us, spend a lot of $ with Amazon Online every year, & am always treated very well by anything that comes directly from Amazon. But I always have that somewhat wary feeling that I will get screwed sooner or later, after every so many online purchases, especially with 3rd party vendors. This is going to be one of those. I bought this remote, & it does Not work with my garage door opener, so I followed the usual process to return the Item, Pretty straight forward, right ? NOT! here is the cut & pasted reply i received from the vendor. Please review our return policy below and return your item to the address below .please include original order number along with a copy of this email to RA# 4514 Open Door Enterprises LLC PO Box 140797 Grand Rapids MI 49514 Return Policy: -Please email us prior to purchase if you are unsure about compatibility -Returns accepted within 30 days of purchase -Exchange Policy is $5.00 shipping/handling charge plus product cost difference with RA# -Item must be in new condition with original package including ALL packing material, instructions, etc. -Any items that have been tampered with or installed are non-returnable, Please do not attempt to remove covers, shields, etc. from electrical components. -A restocking fee of 20% or $5.00 minimum plus original shipping cost will apply to any items returned -Return authorization required -Buyer pays cost of return shipping Thanks Open Door Discount Remotes So,... I knew if I had gone to Sears, & bought a Mini Remote, & asked the Clerk if I could return it if it does not work, he would have said "Of Course you can !" for a full refund & No Baloney RE STOCKING FEE !! What a Crock that is anyway, like it costs SO much money to open a box and put an item back on the shelf, who invented that anyway !?, & where do they come up with an arbitrary 20% ?? Besides getting returns are part of the cost of doing business !! Not to mention customer service. So I paid $19.53 for this thing, $14.85 + Shipping, now I have to pay return shipping, & a 20 % or $5 min restocking fee, (which is obviously their way of discouraging you from sending it back,...... talk about transparent) So lets look at this, Im gonna be out the first Shipping, + the return Shipping, + The $5 RESTOCKING FEE (14.85 x 20% = $2.97, but thats not enough for them, so I have to pay the Minimum $5 ) So is it worth it to send it back !? (This is what they're hoping for) Probably not, but i will, because on principle I will get whatever I can back from these.....uh.... People. & return their useless item. The reason for this review is to make others aware of "Open Door Discount Remotes" Anyone that knowingly writes a flat 20% restocking fee for their customers, definitely does not leave me feeling "warm & fuzzy". Unfortunate.. Definitely should have gone to Sears, or another walk in store on this one !