Bests & Worsts Reviews from Amazon

I Purchase this recently on May 20, 2012. received it yesterday on June 1, 2012. I Honestly would really Like to Give a Positive Review (after reading the other reviews Since I am Sure it is a Good product) But it Arrived "NOT WORKING" DEAD DEAD DEAD !!!! This is the First time I received a DEAD Product from Amazon. Amazon PAcked this in a Large Oversized Box 39.5 " x 12" x 9",The Box Inside was was 24" x 12" x 8.5" with Just a Small Piece of Brown paper wrap up 2.5 feet not Enough)to Cushion the item from Bouncing around. (I Plugged in the Item and its Not Working. I paid $70 for on A GOLD Deal) [and it Cost me an additional $72 Plus Duties + Taxes to Freight forwarded it from Miami US to to my Country] I have No Problem with the Return Item Policy, In order to get a Refund (Or replacement) BUT I checked the costs (for me) .....it will cost me $19 per Lbs to Ship this (from my country) to the USA (the shipping weight is 13 lbs x 19 = $247). I Have already Spent $70 + $72 = $142 Now I must Spend $247 To Ship it back (Total = $389 Now) So the Summary of this is I HAVE to SPEND a Total of $387 in ORDER to Get a REFUND(or replacement)of an ITEM Worth $70 ??? This is TOTALLY UNFAIR ! ......This Policy need to Reviewed. for customers living Outside/USA A Customer should not pay for Amazon Poor Packaging Incompetence/ or WHEN an ITEM Arrives DEAD (non Functional) (Particularly if it is Return shipping Costs the Customer several Times More the value of the Item). I have submitted Photos of the packaging to Amazon...of the Poor Packaging that may have led to the Item Received in a "Non Working" Condition. This is Not the First Time Amazon has Done this to Me, I had a Similar experience with a Yamaha Musical Electronic Keyboard recently that Arrived with a Big Gaping Hole in it. Fortunately It missed the inside Keyboard by an Inch and there was No Damage to it (only External Box Damage). I complained about this packaging and the Next Day Amazon sent me an Email and had implemented a New Feature of Leaving packaging Comments. As I said This is the First time I received a Non Working Item from AMAZON, and I am HOPING it is the LAST I AM TOTALLY UNHAPPY with this ISSUE :( ================================================================= EDIT: After Posting this review (Shortly After I received it) I was able to Speak to Another Customer Service Rep, and He spoke to his management and agreed to Refund me my Money. Many Thanks to that Customer Service Rep. Seriously I read that Amazon, is Moving "Environmentally "Green" .....(meaning that they are Cutting Down on the Padding packaging (in order that there be Less Waste). Lately I have been receiving packages. I really wish they Would Review this Senseless Policy (all the Packaging is already Bio Degradable),..... since by it may only Result, in Many packages shipped being received damaged (Because of little packaging/Padding) (as I believe could have been the case of my package). (See my Customer Pics that I posted of the state of Box and item)