Bests & Worsts Reviews from Amazon

After about 9 months of light use, the 2.4g channel has stopped working on all devices (5g works fine). I called Netgear technical support and they only offer complimentary support on this product for 90 days, after which they want you to pay for support. I researched this issue online and found several posts with the same problem. I have done a factory reset, firmware update and confirmed the settings are correct. Netgear does offer a 1-year warranty but they require a return authorization number, which can only be obtained through technical support, which requires a paid subscription. This doesn't seem ethical. I would avoid this product and given the warranty/technical support catch 22, I will certainly be considering other manufacturers for future purchases.