Bests & Worsts Reviews from Amazon

I was so excited to get my chromebook for Christmas, yet have been nothing but disappointed. The unit has never worked properly, continually crashing, reseting, and not connecting to WiFi. I have tried all available fixes, including searching online for help. I have installed updates, reset the device, restored the device to factory settings and nothing works. It continues to shut down and reset itself every few minutes, making it not usable. I finally resorted to returning it to Amazon, and found it past the return date, with no customer service to help make it right. I spent $250 on a big paper weight. I am dissapointed that Amazon wont help to replace a defective product. Update: I sent it back to Samsung and they refused to help. They claim my " 3rd party charger" (which I had to buy right after, because the Samsung one broke) CAUSED my problems... Nevermind that about 1 million other customers have the same problem. It's all over the Internet about the crashing problem... Do they all have "3rd party chargers" too? No. I bought Samsung instead of acer because I trusted Samsung. No more... They have lost me and everyone I can pass the word to as a customer.