Bests & Worsts Reviews from Amazon

I loaded about 1TB of family pictures and church services, as well as a backup for my desktop computer. Two days later the product would not let me have access to any of the files. An email to the company gave me instructions to unlock the drive which did not work. Another email told me I could return it for another and they would send me an RMA. I said I had to retrieve the files first and they suggested I contact a 3rd party to retrieve as they could not help. After 12 days of trying, I was able to see the files, but retrieval was happening at only 2 to 4.7kb per minute when I could get anything. After a month, I figured it would take over 300 years to extract all the files. At this point I realized my files were gone and I decided to try to reformat the drive and wipe it clean, and send it back for a replacement. I was able to wipe it but Windows could not format it. The company emailed an RMA with a mailing address and said further instructions could be found online. I was not able to open these, but I had saved the packing material from their shipment to me and I sent it back packaged as they had sent this unit (and a second which works but is excedingly slow). Two weeks later it was returned, untouched with a note saying the warranty was being voided as It was not packaged according to the instructions (that I never got) ie; it wasn't in a static bag and in a box. Both units were shipped to me bubble-pack envelopes with no static bags. I feel the company has a lousy product and a warranty that is fraudulent.