Bests & Worsts Reviews from Amazon

I bought this 12/31/2019. I assembled it middle of January and finally started using it then for a few hours a day nearly every day. Just this morning (June 21, 2020) my roommate asked me what happened to my chair. I looked under the chair and saw the metal support bracket that automatically adjusts the lumbar support had snapped in half. See the picture I included with this review. When I assembled the chair I even thought there was quite a bit of pressure on that thin little bar. I have no idea when this happened because I wasn't sitting on the chair when the bracket snapped in half. For all I know, it happened months ago in the middle of the night. I had noticed the lumbar support wasn't what it was but thought it was just getting "broken in", not that it had completely snapped in half. In addition to the poor design of the lumbar bracket, the chair is horribly squeaky and the "leather" is the junkiest crap ever. It literally starting falling off within a month of using it. Do NOT buy this chair unless you want to throw away your money on something that is complete trash! UPDATE JULY 24 2020 Amazon did accept a return for a full refund but it was quite a pain. Even though it was broken they demanded I ship it back and I no longer had the box. I offered to drop it off at the local Amazon warehouse in the Twin Cities or Kohls. They insisted I ship it. I had to ship it in 3 separate boxes and haul it to UPS. When I questioned them on the warranty they said the warranty is only valid for the original return period which is only like 30 days. I questioned the legality of that and they said the warranty covers replacement after the original return period. After years of frustrating cheap office chairs I ended up buying an open box Herman Miller Aeron from Amazon Warehouse. I got a $1400 chair for $900. Money well spent. Im getting to the point I'd rather buy once and done then try to find the perfect office chair for less money and having to replace it every two years and deal with the frustrating return process.