Bests & Worsts Reviews from Amazon

The kindle itself was nice enough. We liked it. Kids liked it. But it had this annoying feature of going into sleep mode and then being unable to turn back on until it was plugged into the wall charger. This happened right out of the box. We put in an SD card a week later and the issue was even worse. Going into the 'cannot turn on mode without plugging into the wall' at least 2-3 times/day. Not a very portable device. Was only 2 weeks old and was still available for a return/replacement. Customer service was helpful, replacement device on the way. What they failed to say is that the Brand New Device that we ordered was to be replaced with a Refurbished one. I wouldn't normally care, but we paid for a Brand New Device. Any one who buys refurbished devices know they are generally quite a bit cheaper . . . I contacted customer service and spent over an hour with three different service representatives just to explain how a physical store would give you a brand new device if the original is defective. If I am to settle for a refurbished one, then give me a credit. They refused. They also refused to let me return everything because "nothing was wrong" with the replacement. The replacement was a refurbished device. I ordered a brand new one. Umm . .. something is wrong . . . I finally talked to a service rep who allowed me to return it because it wasn't what was expected/originally ordered. If you have problems, suggest returning it for a full refund if you order brand new and then just re-order. Don't bother with this craziness. Seriously, you order a brand new device, pay for a brand new device and they end up with a defective one and then they expect you to be happy with a refurbished one when you paid the full price for a brand new one?