Bests & Worsts Reviews from Amazon

April 2008....I have since received a replacement set of these and I really like them. The first set was a disaster (manufacture said a bad batch got shipped to Amazon). I have had these 6 months and had no trouble. I would reccommend. ................Sept 2007..................Within the first week a plastic piece broke and the first unit wouldn't work. Because it's time consuming to send back, I decided to use the second one instead of sending back. 5 weeks after receipt the second mill is broken. Every time you push the button to grind the bottom of the unit pops off. Amazon Customer Service referred me to the owners manual...which doesn't exist and told me to contact manufacturer. Contacting Itouchless web site resulted in them willing to send a replacement set if I pay $9.95 for shipping. Why would I replace a product that is either engineered or manufactured to fail? It took time and persistance, but Amazon Customer service came through and they agreed to accept the defective products and issue a refund when they receive them. itouchless admitted to a manufacturing error is willing to replace at no charge.