276
people found this helpful, as of 2023
ranked #97,628 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Three days of use....THEN IT'S OVER!!!
Let me start off by addressing the obvious: this has been the best looking display I have ever come across. The real problem is that it was too good to be true and definitely not worth the soon to come headaches. I had ordered this TV one Sunday evening, by Monday it was delivered to me. Understandably, I was super excited and set up the tv right away. From Monday all the way until Wednesday evening I was an extremely satisfied customer. Picture quality was immaculate, deepest blacks I have ever witnessed. That ended after a mere 3 days of ownership. The display suddenly went dark. I thought it was a glitch or maybe the input needed to be changed. That night, no matter what I tried, nothing would work. I would turn the tv on and off and nothing. I cycled through every single input I have and still nothing. Power is definitely reaching the unit as the small LED light blinks when I turn it on and off but the display itself has gone completely black. I tried looking for support online but apparently I am a foolish early adopter. I had no choice but to reach out to LG for a solution. Maybe they knew some sort of hard reset sequence or could send a signal digitally to manually in order to fix things. Sadly that was not the case. The service rep told me my motherboard is fried and they would have to send a repair tech to me. It has literally been a week since this incident and I am still awaiting the tech to take a look at the tv. The best part is that I was told the tech may not have a solution on the spot or may need replacement parts and I would have to wait to make another appointment after the fact. I have never had such a terrible buying experience ever! Amazon was not able to offer any solutions since they tried blaming the seller. The seller refused to do anything because I threw out the box. LG's service by far has been subpar to say the least. Regardless of all that..NO ONE should have to spend thousands of dollars on a TV that will only last 3 days and deal with all of this! I know you may be thinking that I was unlucky and ended up with a defective unit. Well, after days of convincing a friend of mine to purchase the same TV, he came over, saw the display and immediately placed his order. About 7-8 days later (knowing everything I have been through) the sound on all of his HDMI inputs stopped working altogether. Seems like another faulty motherboard/inferior parts in regards to the inside. We are beginning to think that LG rushed a product to market for competitive reasons but cut costs on the innards. AVOID AT ALL COSTS!!!!
October 2017 · Unknown