Bests & Worsts Reviews from Amazon

I was very excited when I ordered this air conditioner. Reviews were good. It arrived earlier which I appreciated it. Installation was relatively easy. Had some issues with window sliders my husband had to improvise but that’s not the biggest problem we had. After running for few days I’ve noticed that my carpet was soaked with water. Apparently there’s a drainage hole inside the room which was supposed to have a plug but there was no plug . I’ve tried to call manufacturer but no success. I emailed them to send me missing plug also no reply. I’m very disappointed. My hardwood floor discolored. Very disappointed with customer service. Well there’s no customer service. I’m still waiting . Will update my review if anything changes.