Bests & Worsts Reviews from Amazon

I purchased 3 of these patio heaters. Overall really disappointed with this product for a few reasons. 1) I had read reviews on this product before I purchased these and noticed a few comments about the heater not really heating much at all. I thought maybe the expectation was a bit too high but these heaters really don't heat at all but really is a fire display only. This product really shouldn't be called a patio heater. It's effective range is really less than 1 foot. You got to be literally next to this heater to feel anything. AZ Patio Heater makes another model that has no fire display and has a round top hood. That model indicates a range of 10-12 foot diameter. This same company advertises no range for this heater which I understand why they left that info out on this model. The top hood is small which I think is part of the problem. The fire display itself is really nice so I find that I will probably use this as a show piece during the summer rather than use it to warm you up during early spring and fall. 2) I had quality issues with the top hood and the protective guards (cage panel). 2 of the 3 units came with hoods that had bent corners and a few gouges. I also had many paint chippings on almost all the protective guards. You may not find paint chips a big deal but once the exposed steel starts to rust it will eventually get under the paint and continue to corrode all over. Not to mention that some of the exposed steel will contact the aluminum frame if the paint chips are in that area and cause galvanic corrosion. The packing of the product was very good with exception of the protective guards. The guards were package together allowing to contact one another which would increase the likely hood of paint chips. Everything else was packaged individually. Really no excuse for the bent corners on the hood or the paint chips. There obviously is no quality control in place for these things. I ended up returning 2 of these fire displays for replacements. One replacement was perfect. Absolutely no issues. The other replacement had the same issues. Top hood with bent corners and paint chippings on all of the protective guards. I am sending one of the replacements back. I really think AZ Patio should make the protective guards out of stainless steel instead of painting them. I think it would like better and no paint chips to worry about. I would have even paid a little more to have stainless steel. 3) AZ Patio Heaters warranty is a joke in my opinion. When I had issues with the top hood and protective guards, I initially contacted AZ Patio via phone to get replacements parts for my damaged parts because I didn't want to deal with having to return a large item. The lady told me to email the warranty department at warranty@azpatioheaters.com and they would take care of me. Well I emailed them with attached pictures on March 10 and never heard anything from them. This is why I ended up returning 2 of units back to Amazon. Luckily Amazon took care of me. Really no excuse for any response from AZ Patio. Even if they were going to deny the claim for whatever reason they could have at least responded. So after all the issues, I have 2 fire displays which I will keep for entertainment purposes. I doubt the warranty they advertise is worth anything in my opinion. I will probably not buy any product from this company ever again.