Bests & Worsts Reviews from Amazon

So far, not impressed. My 2014 Kindle still works mostly fine, but I wanted to upgrade due to a few minor hiccups and wanting more features. I didn't have the cover option, updated the software on my fresh-from-the-box Paperwhite 11th Gen, and now I'm getting ads; when I try to turn them off in Amazon content & devices, it throws an error. I have no option to view the book cover, and I can't NOT see reading lists and recommendations on the home screen. I paid for zero ads, and one update later, and I'm seeing ads--and, of course, Amazon's help section is giving me the runaround so I can't even troubleshoot.