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Troy-Bilt Refusing Warranty Coverage
I purchased this 26J Mini-Rider from Amazon on 5/16/16 and it worked nicely on our lawn for the season. The mower has been properly maintained and never “abused.” In April of this year, after running well for several cuttings, it began stalling out several minutes after start-up. Draining and replacing the gas and oil made no difference. Amazon carries the following statement about this mower in the manufacturer’s description: “Troy-Bilt offers a 2-year limited warranty with extensive coverage to give you the durability you should expect.” Again, this machine has not been abused, neglected, or improperly maintained. The warranty states that “The following emission warranty parts are covered (if applicable): 1. Fuel Metering System 2. Cold start enrichment system (soft choke) 3. Carburetor and internal parts (or fuel Injection system) 4. Fuel pump 5. Fuel tank.” I paid to have the mower picked up and checked out by the closest authorized Troy-Bilt repair center, and provided copies of my proof of purchase and registration with Troy-Bilt. The repair tech says that the mower needs a new carburetor, and that Troy-Bilt refuses to cover this under warranty. So now it’s apparently haggle time with Troy-Bilt, which should not be necessary. If Amazon carries any weight with the manufacturers of equipment that they sell & promote, now would be the time to help out.
May 2017 · Unknown · verified purchase