Bests & Worsts Reviews from Amazon

Dear Hearthware Customer Support and Management Dept. Re: NuWave Pic2 Induction Cooktop_Complaint I was going to order this product from you, but, after a bad experience with a Montel Blender I purchased and returned. I decided to investigate your product on Amazon and Google. I have read all the reviews on Amazon on your product and was very glad I did. It is very evident you have quality control problems with your product. Not only that, it appears your customer service dept. needs improving a great deal, plus complaints of overcharging on shipping. http://www.amazon.com/review/R3O4LKG62PWYZV/ref=cm_cr_dp_cmt?ie=UTF8&ASIN=B00AO73CBI&nodeID=284507&store=kitchen#wasThisHelpful I was also surprised to find you have a F rating from the BBB and you have done nothing to correct this situation, this was enough to convince me to stay away from your NuWave Induction Grill. I am a buyer and purchase thousands of dollars of products every year. It is really to bad customers have to be treated this way and you seem to not want to do anything to correct your problems. I believe in 0 tolerance when it comes to customer service and quality control. It was important for me to write to you, inform that you have lost a client and I am sure others as well, when I post my findings to others. You have the power and opportunity to resolve all the issues, by taking action and correcting your quality control, over priced shipping and customer service complaints. By doing nothing re-assures myself that my statements are correct and everyone should be aware to stay away from NuWave Pic2 Induction Cooktop. I do hope you will do something to correct all of the problems from the complaints you have had on your Nuwave Cooktop. Don’t forget about your standings with the BBB, these obviously need serious attention and many buyers rely on these ratings. Sincerely Stan Kilber