307
people found this helpful, as of 2023
ranked #82,097 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Apple Support is Amazing at least.
I purchased these back in December and they arrived January 3rd. Within the span of when I received the product up until now I have been through 5 PowerBeats3s because they have failed. The headphones I have received have had either battery issues or connectivity issues that would cause the headphones to not work within about a month.
I do use them to run and I do sweat, but one of the main reasons I wanted these headphones were because they were sweat resistance. The connectivity issues would disrupt my entire run when I would begin to get into a groove with my pace and the headphones would disconnect and not be able to pair with my phone for the rest of the run. Other times the headphone would completely die and not turn on, even though they had a full charge.
After each headphone would stop working, I would contact Apple Support and they would quickly send out a replacement set of headphones. Fortunately, because they are within the one year warranty it did not cost me anything to get them fixed. After the 5th set stopped working, I realized that it's been over half a year and I still had issues with these headphones and I did not want to have to send them back in to Apple to get fixed but also have to pay for them to fix an issue with the headphones. Thankfully, I contacted Amazon about my issue and they were able to resolve my problem.
The headphones were supposed to be an upgrade of Powerbeats 2 that I owned for the increased battery life, but the increased battery life means nothing if the headphones can't even turn on or stay connected.
August 2017 · Electronics · verified purchase