Bests & Worsts Reviews from Amazon

Lasted just a few months before it started to leak. The water diverter switch allowed a steady stream water (including very hot water) to flow through the filter even when in the "off" position.Shortest period a Pur filter has ever lasted for me. Even though this is a known defect with this model, I was required to return it to them at my cost to get a replacement. Pur used to be good at replacing filter housings realizing that the money was in the filters but not any more. Now they want the broken/defective ones shipped back at customer's cost. Must be costing them a fortune in hazmat disposal fees while not reducing the replacement orders very much. Some consultant must have got paid a fortune to come up with the bright idea. Want fewer returns/replacements Helen of Troy? Make them better! Your money is in the filters! Be like Gillette and "give away" the handles (housings)!