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149
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ranked #210,707 most helpful out of 571,544,897 reviews
★★☆☆☆
The customer is always wrong
The software is OK, but not great. Other reviews mention its limitations and shortcomings. The main problem is that the unlock process is complex and has draconian restrictions. You don't get an unlock code with the product. Instead you get a certificate with an 8 digit code. Then submit this 8 digit code, in combination with a serial number for a GPS unit, to Garmin in order to obtain a 25 digit unlock key. Finally you enter the 25 digit unlock key. (Got all that?) Since you can't use the maps on a PC unless you also enter the serial number for a portable device, you can't buy this software just for PC use. Garmin makes good products and I've been a longtime customer. Between work and home I own 7 of their units. But I'm losing my loyalty to them because they're constantly nickel-and-diming us for updates and making us jump through crazy hoops. Avoid this product unless you REALLY need the updated maps (which are not truly up-to-date, as others have mentioned). Instead try finding the old MetroGuide, which was much more user friendly. Being a software developer myself I can sympathize with Garmin's concern for piracy. But they need to weigh that against the burden they are putting on honest users. I regret buying this product and will start looking at other vendors for my home and business GPS applications.
May 2008 · Electronics · verified purchase
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