Bests & Worsts Reviews from Amazon

The quad's frame is solid but the quality of the batteries is terrible and the customer service is even worse. I'm a mechanical engineer by trade who spends a lot of time dealing with electrical systems and components so when I tested the batteries and found them unable to hold a charge, I was disappointed to say the least. I called up the phone number for customer service expecting Razor to offer to replace these and I got someone from India who told me that I must not be doing something correctly. Please charge the batteries overnight and try again. After I explained that I had already done this several times and the longest life we get out of them is 10-15 minutes, I was then told that my son must either be too heavy or the terrain is too rough. I proceeded to inform them that my 45 pound 5 year old was plenty light enough and that flat asphalt neighborhoods roads shouldn't be causing that much energy to be expended. "I'm very sorry to hear about your situation but the battery life is only 20-30 minutes" was the comment I received. I informed the individual that instead of toting the company line they should research the products they're supposed to be supporting and hung up. What an awful experience after spending $400. Plan on spending $50-$60 on better batteries if you're going to make this purchase.