Bests & Worsts Reviews from Amazon

Just got my new XM4 yesterday. Did a full charge and downloaded the app. The sound isn't as good as I had hoped. I'm comparing then to my Bose QC 35. The controls are very awkward but I guess I need some time to adjust. The part I don't like is the technology aspect of these headphones. There are several settings to go thru to establish the proper noise cancelling, including location and sending pics of your ears to Sony. Of course I didn't upload any pics, and after lots of quirks, I turned off location. There is a setting that auto mutes the headphone when you speak, so if you intend to sing along with your music, it mutes. You can't even clear your throat or sneeze, otherwise it mutes. How annoying.. bottom line I turned all the technology off which makes them regular headphones. The sound is great when playing music, but call quality is mediocre compared to Bose. In the app, you can change the equilizer presets a however, several are identical which is dumb. You can set a custom EQ setting. I'm considering returning them, but I will give a few more days for me to adjust and see if it gets better. One solid point I forgot to mention. The new Sonys have Bluetooth 5.0 where as Bose QC35 have 4.1 or 4.2 (depending on when you bought them). The Bose connection is not very stable. The receiving antenna is on the right side of Bose QC, and if my phone were on my left hip, it cuts it or jitters. The Sony's are absolutely solid, and with 5.0, you can literally walk around the house without your phone and it hasn't stuttered once. Update 8/25/2020: After a couple more hours tinkering with them, the voice assist is horrible, and the worst part, the headphones do NOT announce caller. (Bose do).. I haven't found a solid way to reject a call and it isn't in the help section. While the controls take practice, most of the time I try adjusting the volume, but change the track instead. I definitely prefer the buttons on the Bose as its really easy and intuitive. Update 11/15/20: these headphone controls are getting worse. I can no longer control volume. I used to think it was just when my hands were moist from being on treadmill. Add off this morning, I washed and dried my hands and still no volume control. This reinforces my previous review of preferring actual buttons. These headphones were a $400 mistake Update 1/4/21: I cannot reach Sony for warranty. I've reached out to Amazon 2 months ago and still no reply. These are a useless paperweight. Do not buy these if you value quality.