Bests & Worsts Reviews from Amazon

Let me first start off by saying that I actually liked this smart watch. I have the original Smart Watch 1 by Sony as well, and compared to that model, this one is 100% better. Unlike the previous model, you can actually see the screen in the daylight and the watch works as a watch (i.e., it will tell you the time) even when disconnected from the phone. For SW2, I bought the metal wrist-band, so it had a nice heavy weight to it like a real watch. It works great as a notification device, so that you don't have to constantly check your phone, especially in meetings where that would be inappropriate. Having said all that, however, the manufacturing quality on this is HORRIBLE!! The first SW2 that I got died within 3 weeks. The screen froze and completely bricked and would not power off or reset no matter what I tried. I waited a few hours, but no change what-so-ever. Luckily, I was within my 30 day return period, so I exchanged it for a new one. The second SW2 worked fine for about 5 weeks. Then one day, when I glanced at my wrist, I noticed that the watch was missing! I still had the metal wrist-band on my wrist, but the watch itself (i.e., the square unit) had popped out of the frame/case that was attached to the wrist band. [Check out my photos in the Image Gallery.] It turns out that while my wrist-band is metal, the watch itself is plastic and very light. That is why I had not noticed that it had popped out during the day, because the wrist-band accounts for 95% of the weight. There are two major manufacturing defects with this: (1) the plastic watch unit is glued onto the metal frame. GLUED! It's not screwed on or bolted. Sony used single lines of glue on each of the 4 sides!!! [See my photo in the Image Gallery.] (2) Once the glue wears off, the watch pops out outward easily, because the frame that watch rests on does not encase the watch on the face side of the watch, but instead, it encases the watch unit on the bottom side - the side that rests against your wrist. Of course the watch will pop out if there's nothing but a thin line of glue holding the plastic unit onto the frame!!! I called Sony warranty at least 4 times, but they all refused to help me on account that I lost the main watch unit. I explained and they even agreed that it is a manufacturing defect that the watch unit popped out of the frame. But, because I don't have the main unit, they claim they cannot replace it under warranty. It didn't matter that the only reason I lost the watch unit is because it popped out of the frame due to the manufacturing defect. This is so typical of Sony!!! They make products that are clearly not manufactured with high quality, and they back up their products with poor customer service. I highly doubt you would ever see an Apple product or Apple customer service like this.