Bests & Worsts Reviews from Amazon

In case, like me, you're thinking surely they've resolved this missing product key business by now - no, no they haven't. Nor is the process for getting it resolved very clear. Things to know: 1) If you receive a product without a CD key, proceed immediately to Ubisoft's support site, sign in/create an account, and submit your case. (It's a bit telling that they have a pre-formatted template for missing Rocksmith 2014 keys.) IMPORTANT: Per support, the following attachments need to be included with your case: - Uncropped image of the dated proof of purchase (receipt/invoice/etc.) showing the purchase of a NEW copy of the game (not rented, used, or purchased from eBay). - Image of the contents of your game case (including UPC code) BUT DON'T STOP THERE! I spent more than two days in limbo because I thought they'd get back to me. NEXT: 2) Go back to your submitted support ticket, add a comment, and select Continue as Chat. You may have to wait a bit, but this seems to be the way to actually get someone to look at your ticket. As I mentioned, my ticket sat in limbo for 60+ hours (weekend not included) until I noticed there was a chat option. I still don't have a key as of yet, as I foolishly submitted only a copy of my Amazon receipt as proof of purchase, due to the fact that none of this detailed info is provided by Ubisoft, even in their FAQ page for this exact issue, until the point when I got to chat and was told I was missing info. NONE OF THIS IS ACCEPTABLE. If there was any decent alternative to this program out there, I would absolutely return this in a heartbeat. The number of hoops required to resolve such an incredibly basic, widespread problem speaks to the blatant disregard Ubisoft has for their customers. I hate to base review scores on issues outside of the quality of the product itself, but when such a prevalent issue exists that by definition prevents any and all usage of the product, the two have become inseparable. Hopefully I can at least bump this by one star if support will eventually give me access to the game that I purchased.