Bests & Worsts Reviews from Amazon

Ergh. I wanted to like this printer. And for the first few months of ownership it worked just fine. It printed faster and with better quality than the Epson WF-3620 that it replaced. But about four months in, after no more than just a few prints a week, the problems started. First I got a cryptic error message on the display that wouldn't go away no matter how many times I restarted the printer. Chatted with HP support for about two hours, and finally they instructed me to use a special series of key presses (a super-reset, I guess) that cleared up the error code. It hasn't recurred since, but I was pretty annoyed that I wasted all that time. Then I discovered that the ADF duplex function didn't work properly on this printer - when trying to scan or copy a two-sided document it would always pull two pages at the same time but slightly offset (single-sided was fine, and trying different documents didn't solve the issue; strangely my parents' printer of the exact same model doesn't have this issue). Figured I'd live with the problem and just scan/copy single-sided. But today the printer started giving an "out of paper" message even though the cartridge was loaded with paper. No amount of restarting the printer, reloading the paper tray, or trying different paper would get rid of the message. Back to the Epson. HP, you've let me down, and I won't be buying one of your printers again. UPDATE 10/18/2017: The out of paper message on my OfficeJet Pro 6978 went away after the printer was unplugged for a few months. Who knows how long it will work properly before it malfunctions yet again. I also made the mistake a year ago of buying another of the same model for my parents, who also use theirs very lightly. Guess what - a week ago, 9 days after expiration of the warranty, the printer gave the same cryptic error message I had gotten earlier on mine, insisting there was a paper jam when there was not, and then indicating there was a problem with the “printing system.” No amount of restarting or even the hard reset HP support showed me earlier would make it go away. I’ve NEVER seen failures like this with any printer I’ve used, inkjet or laser. Done with HP!