375
people found this helpful, as of 2023
ranked #58,989 most helpful
out of 571,544,897 reviews
★★☆☆☆
HP, you will always be known for terrible drivers, it seems.
Firstly, I'd like to state that I'm an IT Engineer, and feel very comfortable with technology. That being said, the only reason I gave this printer 2 stars instead of one is because when it is working, the print quality is very good for the price point.
Other than that, the software is complete garbage. When every device in your home (TV, Xbox, desktop, mobile, tablet, friend's phones, etc.) can connect to either SSID you are broadcasting, and this device fails to connect wirelessly, there is a problem. when any device you directly connect via USB cable is recognized by the controller, but not this printer, there is a problem. When you attempt to connect the printer to the router via AOSS or WPS and it fails, there is a problem. When you finally get the stupid printer connected to your PC and the software tries to side load your current WiFi config to your printer, succeeds, AND THE PRINTER STILL FAILS TO CONNECT, there is a problem. When you finally get it up and running, and then power it down for a few weeks, only to discover that now it cannot connect to via either SSID once its powered back up, there is a problem. When you run through these steps again, directly connect it to your router via ethernet, and it comes back up with the same static IP is had before, you know its not your environment. its the printer. So, you ask yourself, why did I buy a WIRELESS printer, if it really only works when directly connected to the router? Also, insult to injury, the setup wizard software wont let you close it, you have to kill the process. but don't worry, it will report the issue to HP lmao
December 2017 · Office Products · verified purchase