Bests & Worsts Reviews from Amazon

Very Disapointed after using this watch for 3-4 runs. I previously had a Suunto Ambit 1 and Ambit 3 Peak was very happy with both. I upgraded to the Suunto 9 for the longer battery life and some other nice improvements. Unfortunately there seems to be some major issues with this watch. 1. On my first long run, which was actually a 100 mile race, the Suunto 9 registered 121 miles - more than 20% off in distance. This is wildly inaccurate and it seems the GPS function was not active for some reason although I definitely did not turn it off. I called Suunto and they promised to look into it, sent them the file etc and I haven't heard anything in over a week. I called again 2 days ago and was on hold forever, the automated system said it would call me back and never did. Completely unacceptable. Strava thought I was on a treadmill for some reason although I had used the "trail running" activity setting. The battery did last more than 24 hours though. 2. On my run today, the watch seemed to work fine, and uploaded to Movescount accurately. I did about 90 minutes, 9 miles, or about a 10 min/mile pace with some hills and a couple stops to stretch for a minute or two. However when I uploaded the file to strava, it shows my moving time was 27 minutes and my pace was 3:06 per mile. I've never had this level of discrepancy with strava/movescount before. did I get a bad unit, or am I just a beta tester? hard to know.