Bests & Worsts Reviews from Amazon

First off, I have friends with this unit that are happy with the quality and functionality. My experience with Chamberlain and this product were not as good. You should know if your garage door unit is not new (as in the last few years), you may encounter some issues with setup. My house was built in 2002, and the opener is original. The Chamberlain website notes compatibility with the Genie Excelerator, says "you may need a garage door opener to finish setup." Cool. I have that. No problem. I get everything setup, unit on the ceiling, monitor on the door. Everything is going great. The unit simply will not find my garage door motor. I've tried every which way. At times, it will randomly open and close during setup. But eventually the setup pukes out and directs me to customer service. This is where having this product goes in the garbage. I attempt to call Customer Service. They're on the west coast and closed for the day. No problem. I will email them. I get an immediate bounceback saying they will get back to me in two days. Four days later, I email them asking if they can address my issue. Two days later, they email some generic garbage instructing me to reset the device. Oh thanks! You may have good success with this. I did not. And I'm tech savvy. If your opener is more than a few years old, though, proceed with caution...or at least save the packaging so you can return the product like I am. If this was helpful, please hit the button.