Bests & Worsts Reviews from Amazon

I purchased this about 10 months ago. While some reviewers state the product didnt work or it was tedious to operate, I had zero problems with set up, management and every day use. I loved it. I was able to get rid of four remotes and I had easy access to everything in a single, easy to operate remote. Blue Ray, TV, Cable STB, Music Server, and Receiver all bending to my will. I marvelled at the thing and kicked myself for not getting one sooner. Early adopter I am not. However recently the LCD panel, which is activated by touch, suddenly failed. The correct image was there but there was a black, leaf shaped artifact covering about a third of the display and the colors behind faded making it nearly impossible to read. No problem, it is less than a year and still under warrany so i should be fine, right? The immediate reply from Logitech support was an indication. In the email they send telling you they have your inquiry and they will respond soon, they go to the trouble of saying that they will not warranty any faults due to physical damage. I thought it was odd to make a disclaimer and i already felt they were going to shaft me. I pressed on because I took care of the remote and didn't damage it. I have it in my basement man-cave. I only watch TV there a couple of times per week. I don't mess with it. I don't have kids that would play with it. Just normal use. Their reply stated it was caused by physical damage by me and they wouldnt replace it. They offered me a discount of 50% to buy a replacement instead. I thought the answer was telling. Sure it's generous but it felt like a copout. I expect this happens often and i bet most people take them up on it. However I wasn't satisfied so I wrote back. They responded quickly and politely and asked me to send more pictures, which i did. Alas they responded with the same result. It is a great working product but I am very disappointed to pay that kind of money for a remote and have it fail under normal use. I wouldnt mind paying the money to replace it if I knew I was at fault. But if I did break it, then you have to really treat this with care if you want to hold onto it for a while. So if you are considering this product you may want to encase it in bubble wrap and a diaper so you don't have the same thing happen to you. A more realistic options is you skip this one and get a non-touch screen version instead. It may not be as cool as your I Phone but i am sure you would be happier in the long run. After i cool off i expect i will go down the same route.