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Buyer Beware! Warranty not honored!
I never write reviews on products, but I have to on this one....I had my tablet for about 6 months and it stopped charging. I went through the proper channels to send it off to get repaired by Samsung as there is a 1 yr warranty on the tablet. Once they got my tablet it took them 2 weeks to get back to me to tell me they weren't going to honor the warranty because there was a scratch on it (not even near where you connect the charger), but I could pay the $199 out of warranty fee to get it repaired or have them send it back to me not fixed. What does a scratch have to do with it not charging??? They wouldn't tell me why it wasn't charging; if it was the battery or the connection on the tablet, just that I had to pay them $199 to have it fixed. This is what the email said, "In order to repair the unit, we would need an out of warranty fee of $199.00. If you would prefer not to pay this fee, we can ship the unit back to you unrepaired at no cost." I will NOT pay this "out of warranty fee" nor will I EVER purchase another Samsung product again! I would not recommend this to anyone as they do not honor their warranty! My girlfriend had the same problem with her's too and they refused to honor her warranty as well!
August 2014 · Electronics