Bests & Worsts Reviews from Amazon

The waffle maker is great. Makes awesome waffles. However, the handle was loose when I received the unit. I sent it back for repair and when I got the repaired item back, the handle was still loose. It had paperwork that said the handle was tightened, but it did not look like it had even been unpacked. I am disappointed that an item this expensive and from such a reputable company has such poor quality control and poor repair service.