Bests & Worsts Reviews from Amazon

I purchased the APC BE750G four months ago, and upon installation immediately had "unable to communicate with APC battery back up" error messages and alert sounds. Numerous calls to APC tech support resulted in no fix. First APC sent me a new USB cable, then APC had me reload all the USB drivers, then (various other...). Finally APC admitted there is a known problem with this unit, and advised me to uninstall the PowerChute software and use the native Windows software. When using the native Windows software, the "unable to communicate..." error/alert sounds go away. However, I use APC products because of their robust PowerChute software which has many more options than the native Windows software. I again called tech support on 1/27 and was advised that a fix has still not been developed, and that replacing my unit with a new unit would not solve the problem. I told APC that I would give them another 30 days to fix the problem or I would return the unit and ask for full refund plus shipping. This unit does not work as advertised, and I would advise against purchasing it until/unless APC resolves the recurring "unable to communicate..." problems. This link to the APC forums (which I found by Google search) documents that many others are having the same problem that I am: [...]