115
people found this helpful, as of 2023
ranked #237,863 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Amazon I recommend you removed these from the site!
Purchased these $300 headphones in November 2017, it’s currently July 2018 and the headband is broken! I contacted Sony and was told they don’t cover accidental damage. Explained I unfolded the headphones from the case and went to place them on my head when the snap that holds the midsection of the cushion fell off. There was no damage, no mistreatment, no stress, they worked fine just the headband is broken. These aren’t my first headphones with Sony, I had a pair of earbuds that lasted almost 15 years. The only reason I don’t still use them is because I ran over those in my office chair. I was split between these and Bose, I researched for weeks and thought I already have Sony where can I go wrong. Apparently this has been going on for a while with the headband according to the reviews so I purchased the SquareTrade warranty as back up. Nope, was told the same thing they do not cover accidental damage and sent me to the link to cancel the warranty. Even though I explained, they are defective. I’m not asking for a brand new pair just that these be repaired. Hopefully I can superglue them together, if all else fails duck tape. Sony will not be getting anymore of my money. Stay far, far, far away from these headphones. I’ll have to save up for the Bose.
July 2018 · Electronics · verified purchase